Legal

Privacy Policy

Last updated: November 5, 2025

Outreach Technology and Learning Solutions LLC ("Outreach") is committed to protecting your privacy in connection with your use of our website (the "Site"). This Privacy Policy explains how we collect, use, disclose, transfer, and store personal information obtained through the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy applies solely to personal data collected through the Site and does not govern the processing of personal information in connection with the use or provision of Outreach's software-as-a-service (SaaS) products or related services. The processing of personal information as part of the provision of such products and services is governed by the applicable Terms of Service and any other relevant agreements entered into with Outreach.

1. Personally Identifiable Information

We will collect personally identifiable information about you, such as your name, postal address, telephone number, e-mail address, when you provide it to us while on this Site. You may provide personally identifiable information when you create an account, sign up for email communications, contact customer service or otherwise interact with this Site.

Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transactions, for administrative purposes and tracking which parts of the Site are of interest to you. If you choose to opt-in, you may receive certain future information or communications from Outreach, and we may share your personally identifiable information with Outreach subsidiaries or affiliated entities ("Affiliated Entities") for purposes of sending you information about the programs of Outreach or its Affiliated Entities and, occasionally, sending you advertising/promotional material from some. We may also use your personally identifiable information for internal business purposes, such as optimizing Site experiences and analyzing and managing our businesses.

Children's Privacy

Outreach does not knowingly collect personal information from children without appropriate parental or guardian consent. We request that children do not provide personally identifiable information through the Site.

Demographic Information

We may collect demographic data, such as your gender and zip code, when you provide this information to us. Demographic data may be used to tailor your experience at this Site, such as showing you content including special events and advertising that you might be interested in, and displaying the content according to your zip code.

Cookies and Other Technologies

The Site uses "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. We also gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. You may opt-out of Outreach's use of cookies by changing your browser settings to refuse cookies or by removing/blocking browser cookies using your browser settings.

2. Disclosure to Third Parties

We may share your personal information with third parties for the purposes of operating our business, delivering, improving, and customizing our products and services, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent. We may share personal information in the following ways:

Within Outreach and any of our Affiliated Entities for purposes of data processing or storage; with Outreach business partners or vendors; with business partners, service vendors, authorized third-party agents, or contractors to provide a requested product, service or transaction; in connection with any merger, sale of company assets, consolidation or restructuring; in response to a request for information by a competent authority if we believe disclosure is in accordance with applicable law; with law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; in aggregated, anonymized, and/or de-identified form which cannot reasonably be used to identify you; or if we otherwise notify you and you consent to the sharing.

To opt-out of Outreach sharing with third parties for their marketing purposes, please send an email to [email protected].

4. Security

This Site has security measures in place to help protect against the loss, misuse and alteration of the personally identifiable information under its control. Outreach employs reasonable security measures consistent with standard industry practice to help protect against public access to personally identifiable and account activity information collected on and used by Outreach at this Site. Access to our databases with personally identifiable information is logged for security purposes and access is limited to key personnel.

Personally identifiable information and account activity are also protected through the use of user names and passwords. In order to help maintain the security of your information, you should protect the confidentiality of your user name and password.

5. Opt-In / Choice

This Site may provide you with the opportunity to opt-in to receive marketing communications from Outreach. You may opt-out of marketing communications at any time by clicking the "unsubscribe" link in the body of the communication. However, regardless of your opt-in preferences, Outreach may still at times need to send program e-mails for administrative reasons.

You may remove your information from our database or close your account by using the Contact Us form on the Site, calling +1 (888) 256-2859 Monday through Friday 9am–5pm CST, or writing to: Outreach Technology and Learning Solutions LLC, 5415 W. Higgins Avenue, Chicago, Illinois 60630.

6. Data Retention and Deletion

We retain the information that we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual requests that we delete his or her personal information. At our sole discretion, we may delete or amend information from our systems without providing any prior notice to you once we deem it no longer necessary for such purposes.

7. Updates to this Privacy Policy

Outreach reserves the right to make changes to this Privacy Policy. These changes will take effect immediately upon posting. For your convenience, the last revised date of the current policy will be posted at the top of this page. By continuing to use the Site following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, please do not continue using the Site.

8. Governing Law

This Privacy Policy is governed by the laws of the State of Illinois, without regard to its choice of law provisions.

9. Contacting Outreach

If you have any questions about this Privacy Policy or the practices of this Site, you may use the Contact Us form on the Site, call (866) 304-5459 Monday through Friday 9am–5pm CST, or send mail to: Outreach Technology and Learning Solutions LLC, 5415 W. Higgins Avenue, Chicago, Illinois 60630.

10. Jurisdiction-Specific Privacy Rights

This section applies to residents of specific U.S. states where data privacy laws provide additional rights regarding personal data. If you reside in California, Colorado, Virginia, Connecticut, Utah, or Nevada, Outreach is committed to ensuring compliance with applicable laws and providing you with clear options for managing your personal data.

California

California Consumer Privacy Act (CCPA)

  • Know what personal data we collect, including the purpose of collection and any third parties with whom it is shared.
  • Request access to personal data and obtain a copy.
  • Request correction of inaccurate personal data.
  • Request deletion of personal data (subject to legal exceptions).
  • Opt out of the sale or sharing of personal data for targeted advertising.
  • Not be discriminated against for exercising these rights.

Colorado

Colorado Privacy Act (CPA)

  • Access — Confirm whether we process your personal data and obtain a copy.
  • Correction — Update inaccurate personal data.
  • Deletion — Request removal of personal data, except when retention is legally required.
  • Portability — Receive a structured and transferable format of your data.
  • Opt out of targeted advertising and data sales.
  • Appeal a denied request within 45 days, with escalation to the Colorado Attorney General.

Virginia

Virginia Consumer Data Protection Act (VCDPA)

  • Access, correct, delete, and obtain a copy of personal data.
  • Opt out of targeted advertising and data sales.
  • Submit an appeal if a request is denied, with an option to escalate to the Virginia Attorney General.

Connecticut

Connecticut Data Privacy Act (CDPA)

  • Access, correction, deletion, and portability of personal data.
  • Opt-out rights for targeted advertising and data sales.
  • Appeals can be made to the Connecticut Attorney General if a request is denied.
  • Outreach will respond to requests within 45 days, with a possible 45-day extension if necessary.

Utah

Utah Consumer Privacy Act (UCPA)

  • Access, delete, and opt out of targeted advertising.
  • Note: correction requests are not provided under UCPA.

Nevada

Nevada Privacy Law

  • Residents may opt out of the sale of certain personal information.
  • Note: Outreach does not currently sell personal data.

Residents of these states may use our Contact Us form to submit privacy-related requests, including access, correction, deletion, and opt-out requests.

Questions about this policy? Contact us at [email protected]